Frequently Asked Questions

Are your miniatures really made in the UK?
Yes. Every Flatforge miniature is designed, crafted, and shipped from our secret workshop in the English countryside. We take pride in our UK-made quality and service.

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How quickly will my order ship?
Orders are packed and dispatched promptly, usually next working day. You’ll receive a confirmation email with tracking details as soon as your miniatures are on their way.

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How are Flatforge miniatures shipped?
All orders are sent with tracked delivery for peace of mind. Your miniatures are securely packed to ensure they arrive in perfect condition.

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Do I need to paint or assemble the miniatures?
No painting or assembly required. Flatforge miniatures arrive ready to play, with vivid, exclusive artwork and clear acrylic bases.  Just snap them into their included bases, and your adventure can begin.

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What if my order arrives damaged or there’s a problem?
If anything isn’t right, contact us straight away. We’ll resolve any issues quickly, whether that means a replacement, refund, or other support.

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Can I return my order?
If your miniatures arrive damaged or faulty, we’ll arrange a return or replacement at no cost to you. For other returns, please contact us and we’ll do our best to help.

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Do you ship internationally?
Yes, we ship worldwide with tracked delivery. Delivery times vary by location, and all orders are packed with care and protection.

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How can I contact Flatforge?
You can reach us easily via our contact page or by emailing info@flatforge.com. We’re always happy to help with questions before or after you order.

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Why choose Flatforge?
We’re passionate about fantasy, quality, and great service. Our miniatures are unique, UK-made, and designed to make your tabletop adventures unforgettable. Shop with confidence and join the Flatforge adventure today.